Had a great experience with the parts department. Needed a small but specific item for my GTI and was greeted by a very professional and nice man named Junior. He helped me get the right part since the old part that needed replacing was discontinued. He told me all the options with pricing and helped me settle for the best part for the best price. Never tried to up-sell me on anything and was very informative on how I can do the replacement myself. Thank you Junior

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This place has really improved IMHO on the customer service front.  They always had a strong technical game, no questions in that realm. How you treat people matters and the impressions they give you:  are they trying to help you solve a problem or rip you off?   I had originally come to them a few years ago and was rubbed the wrong way by the service dept at the time for assorted reasons. So ended up taking my car to another VW dealer in a different city for about 2 years time.  I recently came back to the Oakland VW dealership due to some urgent car issues.  But this turned out to be a blessing in disguise.  First up, they fixed my car - again their technical skills are bar none. You want the best and fastest service for your car, you need to take it to a dealership.  Secondly, their customer service has vastly improved all around.  Aquila was super helpful asking me about the issue and scheduling.  My service advisors, Sam and Terrence, are also great.  Both explained to me the recommended repairs but without that sleazy feel of a hard sell with scare tactics. They each helped me to prioritize the recommended repairs with timeframes too since no way could do it all in one fell swoop. Lastly, I appreciate the offer to really explain to me about each repair.  Terrence even got out diagrams and showed me online what the issues were so could better understand things.  It was respectful and collaborative.  IE, more long term customer engagement vs transactional 1-off repair job.  Net-net very happy with my recent experiences.  FYI my car has been in 3x since October for various repairs (2008 Beetle, 160k miles) and I have 1 more repair to go.  I also liked that they are not hard-court pressing me to get a new car too given they are a dealership, which again says a lot about them being respectful.  IE, they are reading and responding appropriately to the customers needs/values.

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Love this store! The staff is super friendly and personable. Special shout out to the girls in the back office for all their help and bright smiles Aqila, Angie, Alfreda, and Carolyn. I call them the VW hotties!

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Came in not too long ago asking questions because I'm very eager to get a car from here. The employee, Armani, was very helpful. He almost convinced me to get a car right there in the spot but I told him I didn't want to make any rash decisions w/o talking to my girlfriend first. He then told me I should do that first and we both laughed. Overall great service very helpful and look forward to going back and completing my mission. I'm just waiting on my girlfriend to calm down first lol

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