I waited 19 years with my old pick-up because I hated past vehicle purchase experience. Finally it was time for a newer, more reliable car, and after a lot of online shopping and having been a happy VW owner before, I honed in on the VW 2018 Sportwagen. I ordered the vehicle and picked it up a week later. Dennis helped me with the delivery paper work and spent time to get me acquainted with the car's belts and whistles which were overwhelming since I came from 19-year-old auto technology. He was highly professional, helpful and patient with my questions. He even gave me his iPhone cable to save me the trouble of going to buy one. He had a good sense of humor and was easy to talk to. The next day, he contacted me to see how I was doing with the new car- quite a pleasant surprise compared to previous experience! He continued to answer questions I had forgotten to ask. He made the purchase experience a pleasant one, and makes me feel comfortable about going back there for service. I highly recommend working with Dennis.

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Brought my Eos in for airbag safety recall; asked if they could also fix squeaky, creaky convertible hardtop. They tried their best to fix the top, but may need to completely replace the seals. So why am I giving rave review? Sam De La Pena is a terrific Advisor. He really listened to my customer needs; set clear expectations for the work and was extremely fair with pricing. Joe Farris was the Tech who worked long hours; trying his best to fix the top. His video descriptions of the work were clear and concise, making me confident that he knew what he was doing. After the roof squeaks did not go away, he offered to have me bring the car back in a couple of weeks to give it another try. I also spoke with Chris Murphy, GM for VW of Oakland. It was evident that he takes pride in his team's work and is setting high customer service standards. Oh, and they offer Lyft to shuttle customers...perfect! Big thanks again to Sam and Joe for doing their best to keep my car running properly and for going the extra mile with friendly, competent service.

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Review for a service request: When it was time to renew my car's registration, there was a recall on a part in my Volkswagen and I had to take my car into service before paying for my renewal. I highly recommend scheduling an appointment online via the Volkswagen of Oakland website. It was extremely fast and easy -- and you can specify exactly what you need online. I received a phone call confirming my appointment the day before. To get to the service entrance, you don't enter through the main parking lot. You have to go around the back, so drive up on Broadway and turn right on 28th Street! Then you'll see it on your right. I dropped my car off and was helped by Sam at the front desk. I signed some paperwork and got a text a few hours later informing me my car was finished.  I headed back and picked it up -- super easy and no stress whatsoever. Thank you VW of OAK! FYI: Service center is not open on weekends.

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The hour-long drive from Mountain View to Oakland was worth it. I got a great deal on a new VW Gold Alltrack but, more importantly, I got outstanding customer service! Ignacio, although relatively new to sales but with years of service experience, was highly competent, friendly, patient with my questions and thorough in the purchase process. Armani and the finance department were excellent as well. The VW of Oakland team followed up with me the day after the purchase to see if I had questions, which I appreciated. This group really puts the customer first in a low-pressure atmosphere. I highly recommend buying your VW here!

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