When I think of Volkswagen, I think of Samuel. Samuel has been my go to since my first VW purchase at his previous work place so you can definitely say I've followed him to Oakland. He is honest, trustworthy, and truly one of a kind. His level of knowledge about VW is mind blowing. I told Samuel to call me the minute the new 2019 VW Tiguan R Line came in because I really need an SUV. I honestly didn't think he'd call me until January but one October afternoon, I got a call from Samuel saying "it's here". I immediately called my husband and said "hunny, it's time". We made the first appointment to see Samuel which was the following morning and immediately Samuel had the keys ready for us to test drive it. At the time, the only R Line trim they had in stock was in black and I really wanted white so Samuel preordered the vehicle for me. It took about a week since it was coming from the port. On the day of arrival, it was Samuel's day off but he went above and beyond picking me up from my home so we could carpool to the dealership. When buying a new car the paperwork process is always dreadful, correct? Not with VW of Oakland! Samuel had everything already ready for me. We went into finance and met with Dave whom is such a good time. He had my husband and I laughing hysterically. The paperwork was so organized that we were out of there within 30 mins!! That had to have been the quickest process I've ever had. All in all, I am extremely happy with my experience at VW of Oakland. I don't know where the negative reviews are coming from but these guys obviously haven't met Samuel nor Dave!!

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So I am a first time car buyer, I had no idea what I was looking for and walked in with my dad with no expectations at all. As soon as we walked in we were pleasantly greeted by Armani and from there the process was amazing. Not knowing what I want, I told him what types of cars I was interested in, and what amenities I was looking for in a new car. At first, I told him I was interested in used, because that's what I thought I could afford, and after seeing the selection, I didn't see anything I was in love with. I noticed some new cars that just came in, and Armani let me take a look at them. At that point I found the car that I was describing. I didn't think that I could afford it, and after expressing my concerns, Armani made sure that he would do what he can to make this happen for me. I honestly can't thank him or the team at Volkswagen enough for treating myself and my dad so well! I will recommend you guys every time!

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Thank you, Nacho, for helping us find our new car! Our experience at VW of Oakland was excellent. We would recommend buying a car from Nacho at VW of Oakland. Thank you!

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Great service experience. Quick turnaround, and good communication. Was emailed a list of everything that was checked during the inspection as well as a short video. Will continue to utilize VW of Oakland for my service needs going forward.

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