Ive never been to oakland volkswagen however I was impressed by thier customer service. Nacho was a big help! He took the time to explain things to me without pushing me to buy.

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Nacho made the whole car buying process pretty easy and fast, and even delivered the car to San Jose which saved me a lot of time and hassle. Although there was a misunderstanding on the price, I am very happy with my new car.

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I had a horrible experience here in the past, and so steeled myself when I recently had a problem only a VW Dealership could address. BUT -- this time service reps and service department were very helpful and attentive. My only suggestion is to implement a case management system, because every time I called and got a different service rep I had to re-explain my problem.

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I had the pleasure of taking in my 2011 beige Jetta for its 60k service this week. At the service desk, a kind gentleman named Charlie helped me out and all I can say is WOW, what great customer service VW of Oakland has. I used to be scared of going into dealers and car mechanics but Charlie made me feel like we had been friends for years, or even roommates! He explained to me everything my car needed, what could wait, and what he recommended he would do if it was his beige Jetta instead. I don't want my car to break down soon but am looking forward to coming to this dealership because it was so enjoyable! So maybe it wouldn't be so bad after all. Not to mention, before it was my turn in line, a tall angry woman was giving Charlie the business about something out of his control and he was extremely professional with her. I would've cracked and threw my coffee on her if I was him after she called him a "short Dave Franco-looking a** mother f****r" but he remained incredibly calm under her verbal assaults. The nerve of some people! When I got up to Charlie I apologized for that oral smackdown and he just said "Eh, I've had worse". Thank you Charlie for doing the work that would send me to jail if I had to do. I appreciated everything you did for me that day and I hope you see this! Also, Angie and Alfreda were very kind to me and helped me get a Lyft to get to work. I didn't know VW did this but this should be the standard at every dealership. I used to drive a Fiat and had to catch the bus after dropping that piece of crud off at the dealership. Fix it again Tony! In summary, great experience.

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