Special thanks to Samuel Leyva for the help today with my Jetta. ***** He saved me a ton of money and time! I had no idea there was a wheel lock key inside the spare tire well of my trunk and Samuel was super helpful in coming outside to my vehicle and assisting me with my stupidity. This guy deserves a raise!
We purchased a used car from VW of Oakland. My husband worked with Jesse over the phone to work out a deal as we live in Mendocino County. Other dealerships were not willing to do that. They came to an agreement on the purchase price, and my husband gave them a deposit with a credit card. This is a vehicle that is in high demand! The next day when we arrived at the dealership we were greeted warmly. We test drove the vehicle and were satisfied that it was in the condition as stated on the website. We worked with Omar in the finance department and quickly moved through the process to complete our purchase as agreed upon the day before! Thank you! One of the best vehicle purchase experiences we have ever had, and we have purchased quite a few vehicles! We will be back!
Great staff. Jesse and Omar made us a good offer. Lowering the asking price and dealt in good faith. My wife and I found the entire purchasing process to be pleasant and expedient. We will be back again for our next VW! Thanks guys..
Very helpful with my financing on my Bug.. Loved the service in buying the car! And got the car I was looking at for months.
Technician Joe and service floor guy Brian were my knights in shining armor today 🙂 I came in with an antenna that I had snapped off while backing out of a garage. We realized quickly that to get the full "proper" fix done, I would need to head to a body shop but when I asked, "is there anyway to do a quick patch job on it today here, just to get it functioning (the priority for me - not the prettiness of the job) for now while I wait to get into a body shop?" Brian said LMK get a second opinion and brought over Joe, whom immediately just jumped up on my car and started to see the damage and what he could re-connect if anything. Within 10 mins Joe had it connected and functioning again and I can't begin to tell you how relived I am to have it functioning. Thank you fellas!
I recently bought a pre-owned car from Nacho at this dealership. He was responsive, thoughtful and helpful. I'd absolutely buy from him again!
Great place for quality service, they know what they're doing and they're honest with you about doing it. I greatly appreciated shop Forman Mike Mulleagues help.
Today I seen Samuel L. I forgot his last name but today me and my family were in need of transportation. He hooked me up with a 2019 vw Jetta with 90 miles years of road side assistant and maintenance with $0 down . Thank you guys at vw. I love my new car
Great customer service from Samuel Leyva as well as Omar in Finance. I leased a 2019 Jetta S and I would highly recommend VW Oakland due to the good quality customer service and the sales department will definitely work with you. I leased from Samuel a few times before and have always been happy going forward with deciding to go with Volkswagen.
I really dislike buying cars. We had been looking for a good little commuter car for a while and decided to go to VW of Oakland to look at used Jettas. "Nacho" helped us and he couldn't have been any nicer or more professional. Not your stereotypical used car experience. He listened to what we wanted, never tried to up-sell us and showed us several cars. There was one that had just come in. It was hidden away up in their garage and not detailed yet but he took us up to see it. He looked for the key, but it was after hours, one of the detailers who left for the day had it and so we couldn't test drive it. We asked him to let us know when we could check it out. Nacho called the next day and we went to take a look at it. It drove great, had extremely low miles, was just what we were looking for, came with a two year warranty (on a 2014 car!!) and we got it for a good price. AND, after it was detailed, Nacho delivered it to us out in Dublin! Couldn't be happier. They also ordered us a second FOB key, which we have to go pick up so they can program it. I'd recommend Nacho if you want to buy a car with no pressure to buy and help and service above and beyond. It was a good experience. Also loved their wall dedicated to the owners wife who passed from breast cancer and the foundation set up in her memory. The picture of her is beautiful. My husbands mother died from this also and it was very touching and emotional to see this beautiful tribute.
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