So I am a first time car buyer, I had no idea what I was looking for and walked in with my dad with no expectations at all. As soon as we walked in we were pleasantly greeted by Armani and from there the process was amazing. Not knowing what I want, I told him what types of cars I was interested in, and what amenities I was looking for in a new car. At first, I told him I was interested in used, because that's what I thought I could afford, and after seeing the selection, I didn't see anything I was in love with. I noticed some new cars that just came in, and Armani let me take a look at them. At that point I found the car that I was describing. I didn't think that I could afford it, and after expressing my concerns, Armani made sure that he would do what he can to make this happen for me. I honestly can't thank him or the team at Volkswagen enough for treating myself and my dad so well! I will recommend you guys every time!
Thank you, Nacho, for helping us find our new car! Our experience at VW of Oakland was excellent. We would recommend buying a car from Nacho at VW of Oakland. Thank you!
Great service experience. Quick turnaround, and good communication. Was emailed a list of everything that was checked during the inspection as well as a short video. Will continue to utilize VW of Oakland for my service needs going forward.
Came in this weekend and left a happy customer! I called in about an Audi S3 I was interested in and the representative Nacho answered every one of my questions, making me feel confident about coming in and test driving the vehicle. I got to the dealership and Nacho patiently walked me through the whole process without hassling and his enthusiastic personality made the purchase fun and non stressful. The crew did everything to get me approved with the best deal possible and got me on the road. It's rare to find a dealership that has your best interest in mind but Volkswagen if oakland takes the cake. Would definitely consider buying my next car from them. Thanks Nacho!
Recently purchased my second vehicle from VW of Oakland and it was a great experience. In advance of coming in, Athena helped me determine the right car, working with me over a number of weeks to get everything figured out. She was always ready to answer my questions and made sure I was taken care of. Samuel was great when I was finally able to make it into the dealership -- getting me into a car for a test drive and keeping things moving quickly so I could get home (in my new vehicle!).
I purchased a 2018 VW Golf Alltrack SE. Dennis made the buying experience simple and painless i got the car I wanted at the best price I could find. The dealership had exactly the color combo with the option package I wanted and met my price. I have purchased many cars over the years and this was probably the easiest best experience I have had.
We had a great experience as a family in search for our first family purchase. I recommend you see Nacho for your car needs, he was super friendly, well knowledgeable, helpful, and it was also a comfortable transition into buying our new car. He met our needs, found exactly what we were looking for and at the end of the process we drove off in full happiness. If you're looking for your next car but also want to find the right person to help you, I'd say go and see Nacho!
This is the perfect way to turn a bad experience into a very nice one: I was aware that the VW Beetle production was going to be terminating this year 2018. I was shocked since I am a fan of these small cars so decided to purchase the last model 2018. This was going to be my 4th VW Beetle Convertible. I called VW of Oakland. I live in the Concord border with Walnut Creek, so the most convenient for me was to go to the Walnut Creek VW but my sister had already a bad experience when she purchased there her Golf GTI. So I decided to call Oakland and left a voice message. Chelsea Adams returned my call and after telling her my requirements for a new 2018 VW Beetle Conv, I made an appointment with her to go the next day by 11 am. As scheduled, the next day I was there at 11 am (maybe 11:15 pm) to meet Chelsea, I went across the showroom and saw a beautiful VW Beetle Convertible 2.0T SE fully loaded and the color was beautiful: Black exterior with Beige top and Interior beige leather....when I point out to that beautiful car, Chelsea told me that that car was already sold. (I was wondering why they have the car in exposition if it was already sold (?)) Chelsea showed me another car, a white convertible with black seats and black top, but I did not like it. I told her that I did not want to waste my time looking for cars especially if I knew exactly what I wanted. Besides, I told her that my last car was purchase basically over the phone and that I just went to the dealer to sign the papers and pick up the car. So I went back home. Next day I received a phone call from Chelsea telling me that her manager mistakenly told her that the beautiful black car was sold and it was not. So that it was available for me. I gave Chelsea all my information in order to start the process ASAP and after a few hours finally, I got a phone call from Chelsea asking me for the time I was going to arrive at home from my job. When did I ask why? ....She replied that I was approved and that she was going to bring the car to my home! I was simply astonished. Let me tell you: I have been working in the upscale Hotel Industry for more than 30 years, in Paris and a few cities in the USA, and this is the perfect way to convert a "bad experience" to an "excellent one". Chelsea is absolutely one of the best car salespeople I have met. She is honest, hardworking and personable. She has made my car buying experiences very enjoyable and for sure, Oakland VW on Broadway Ave. is the place to go (do not look further). She told me that she is new in the company and I would like to compliment her for her competences and excellent Human relations. VW of Oakland is certainly lucky to have Chelsea Adams on board.
Dennis did a great job showing us different Tiguan models, and entertaining my 3.5 year old daughter at the same time. Thank you!
Excellent service and a fair deal from Dennis at VW Oakland. He helped the process go smoothly. I did my homework and he and his manager worked with my and I am happy with my purchase. Highly recommend VW Oakland.
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