The Team at Oakland Volkswagen went above and beyond to ensure my wife's new Atlas was exactly what we wanted. Sales, finance, and management were all a part of our experience and having been a Honda family our whole life I think it's safe to say we are now a Volkswagen family for life. We love our new Atlas and the fact that our family has a car dealership that we can finally trust and more importantly actually enjoy doing business with.
Highly recommended, Chelsea was knowledgeable and beyond helpful and I happily walked away with a beautiful new Golf.
Brian in the customer service department made servicing my vehicle as easy as possible. He gave me a two day rental and called me with updates. It is worth paying premium for general maintenance at the dealership (not only to secure my warranty ) but because it's simply painless.
I do not write Yelp reviews unless the experience was noteworthy, so I'm quite happy to recommend Volkswagen of Oakland. We recently worked with Armani (Sales) and David (Finance) on a new vehicle purchase, and they were an excellent team. Both were friendly, knowledgeable, transparent, and provided great service making the whole transaction smooth and efficient. I really appreciated that I never felt like I was being "sold" or pressured, and also that they seemed genuinely invested in our customer satisfaction. Even since driving away, I've had a few follow-up questions and Armani has been very responsive and helpful. If you're in the market for a VW, I would highly recommend Volkswagen of Oakland, and especially Armani and David.
I came in to return a lease that had just ran up. After experiencing terrible customer service at the Stevens Creek VW I called Oakland VW to check on some information I had been given about the return process. Athena was so insightful, supportive, and helpful. She gave me great advice on what to do. I ended up bringing my return up to Oakland and worked with Joshua. He was so funny and helpful, and gave me good advice on how to approach my return invoice. They even called me a Lyft! If I was in the market for a new car I would 100% go to VW Oakland!
My husband and I made a poor choice on a car purchase. We bought a 2009 infiniti QX56 and quickly realized it was going to take too much gas and it was not the right car for our family. We were down in the dumps about it (our first financial mistake as a married couple ughhh) but knew that we needed to get into another vehicle. We worked with Jesse and Tony at VW of Oakland and the experience was great. They were upfront about our options and completely transparent with the entire process. We ended up getting a 2019 VW Jetta and I highly recommend both the car and both associates who assisted us. I VERY MUCH appreciated how quick they were too, it can be so exhausting spending the entire day at a car dealership especially with a three year old. So thank you VW of Oakland, we will be back 🙂
Joey was amazing to deal with. Not your typical car salesman. Joey was all business and no BS in a great way. I contacted him late on a Saturday night via email not expecting much and to my surprise he answered all my questions immediately and without any games. After 4 or 5 emails I was on my way to Oakland at 7:30pm. When I got there Joey the Sales Manager and Finance Manager were all there ready to get my deal done! Once again no BS and exactly what we agreed on over email. They were all both professional and friendly. At 9:30p I was on my way home and my deal was complete!!!! The next day my beautiful car was delivered to my door as promised! I will recommend without hesitation Joey and the team at Oakland VW. These guys Rock!!!
We had an amazing experience with the team at Oakland VW. Christian and his team were very professional and trustworthy. Everyone was very nice and easy to deal with and got us exactly the car we came in for and at a great price!
kid friendly, helpful, good humored
Our lease was almost up and I started aggressively shopping around for a new vehicle. With a growing family, we needed to upgrade. I had my previous vehicle serviced here and know many of the folks at the dealership. Out of all the dealerships with which I spoke, including the guy from whom I leased two other vehicles, Athena came in with the most competitive offer. Even shopping for other vehicles, we couldn't pass this up. Throughout our communications, she was friendly and honest, but also forthright. We are excited about the agreement and (just about) ready for this new chapter!
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