Bought a used Passat Sportwagen from Samuel. It wasn't ready at the time I picked it out, so I was given a loaner to use for a week while it got smogged, detailed, and had some bodywork repaired. I live in Half Moon Bay, so driving back just to pick it up would have been a pain. Samuel delivered it to me once it was ready all the way in Half Moon, and I swapped him back the loaner. Above and beyond!
I had a great experience leasing a car here. Samuel was very helpful and gave us a good deal on a 2018 Atlas.
Parts Department are great, especially Ryan. He goes above and beyond to help me find the parts I need.
This was my first time coming to this dealership and my experience was pretty good. Ignacio helped me with a specific car that I was looking to test drive. I ended up leaving with a different car which I am happy with. The whole process could have gone a bit smoother as there was some miscommunication between sales and finance which took extra time out of my day. But I really appreciate Ignacio for being understanding and making sure I got exactly what I wanted.
Great service! We called VW Oakland about a 2015 Jetta we saw on line and spoke with Samuel. He made an immediate appointment based on our availability, prepared the car and worked with us on the test drive and throughout the purchase process. This car is for my daughter and Samuel was really thorough showing us the features of the car. Overall we are very happy with the experience. I'm confident he will be there for future needs regarding the car. I highly recommend Samuel if purchasing a VW!!
They where extremely nice. The whole process didn't take all day long. Got here at 11:00am and left around 1. Sheena and Athena are awesome. Sheena sold me the car and was very knowledgeable especially with having a VW herself. If you want a VW definitely come here and make an appointment.
This week was a big week for my wife and me. We bought our first car! Samuel was great. He crunched many different numbers for us to settle into a loan that was the right price for us. He also found the car in the color and make that we wanted, and he got it delivered to the dealership to make it easier for my wife and I to pick it up. He even tried to install our bike rack for us (it was from and older model and didn't fit), which felt like he was going above and beyond to help make our experience great. Thank you Samuel and Volkswagen of Oakland for making our first car buying experience great!
Had a remarkably relaxed and pleasant experience with Nacho. I was hesitant to give my number to a used car salesperson, but our text exchanges were only helpful, not annoying (and I am easily annoyed!). It took me a few weeks to settle on a specific car, and I really couldn't be happier with the car I finally drove away in. I looked on Edmunds and Kelley for a fair price, and my car was priced slightly under, so no real worries about haggling. And, unlike our previous dealership experience, no push to buy the stupid extended warranty, and zero shady lending details. The whole thing was shockingly easy and left me with zero yucky feelings.
I stopped by just to take a look and consider my options but ended up purchasing the vehicle on behalf of the amazing assistance! The process was presented in a thorough manner with attention to detail, enthusiasm and an overall dedication to a positive customer experience. Ignacio was very professional, friendly and well dressed :} He made the experience so much less stressful, would definitely would recommend!
My car search brought me to this dealership when I happened on a cute, 2014 Nissan Versa online. When I got to the dealership, feeling run down from my month long search and having doubts it would end there, Ignacio (aka Nacho) greeted me with the cheeriest welcome and immediately attended to all my needs. Upon viewing the car, I had expressed my reservations and those were cleared almost instantly due to Nacho's quickness and friendly service. I felt like I wasn't forced into making any buy or commitment and was pleasantly encouraged to take my time to feel out the vehicle and come to a decision. Nacho chatted it up with me and helped put my nerves to rest about the car buying process- being I had come in alone and was very rigid with my budget. Overall, I was offered close to top dollar in trade-in for my old car in exchange for a "new" car that was in GREAT condition for an equally great deal and made an acquaintance out of it too. Thank you Nacho and team for helping to lead me to the right car, dissipating all my car stress, and for dishing out the good vibes. I'll be driving this car for years into the future.
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